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What You Need to Know Before You Play

These terms set out how jaya46 operates, what rights you hold as an account holder, and how we handle your data and wallet activity — covering DANA, OVO, and GoPay transactions.

Account TermsPrivacy & DataDANA · OVO · GoPay PolicyJurisdiction NoticeUser Rights
jaya46 What You Need to Know Before You Play
HOW WE HANDLE IT

Data, Security and Your Account Rights

We built our account security and data practices around the way Indonesia accounts actually work — wallet-linked logins, OTP verification on every new device, and session controls you can manage from your phone. Here is what we do on the four areas that matter most to account holders.

Data Handling

We collect the data needed to run your account — login details, wallet IDs for DANA, OVO or GoPay, and transaction history. We do not sell that data to third parties.

Cookies and Tracking

We use session cookies to keep you logged in across browser and app. Analytics cookies help us understand how account pages load on mobile. You can adjust cookie settings from your browser.

Account Security

Every login from a new device triggers an OTP to your registered number. Password changes require re-verification. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Data Requests and Retention

You can request a copy of your account data or ask us to correct it by raising a case through email support. We retain records for the period our operational policy requires, then delete them.

CONTACT US

Reach Our Policy Support Team

If you have a question about how our terms apply to your account — a wallet dispute, a data request, or a question about your eligibility — our support team handles these directly. Raise your concern through the channel that works for you, and we'll route it to the right place.

Live Chat Open the chat widget from any page in your account. Our team handles legal and policy queries alongside standard account help. Available directly from your mobile browser.
Email Support Send detailed policy questions, data requests or dispute records to our support email. We respond with a reference number so you can track your case through to resolution.
In-App Help Inside your account, the Help section links directly to policy topics. From there you can submit a wallet verification query or flag a transaction tied to DANA, OVO or GoPay.

Legal Policy — Common Questions Answered

These are the questions we hear most often about how our terms work, what your rights are, and what happens to your account data. If yours is not here, reach us through live chat or email.

Access depends on local law and whether your region is eligible. We do not make that determination for you — check that your location qualifies before opening an account.

We hold your registration details, linked wallet IDs for DANA, OVO or GoPay, login history, and transaction records. Submit a data request via email support to receive a copy.

Raise a correction request through email support with your account reference. We verify your identity first, then update the record and confirm the change to you in writing.

We retain transactional and registration records for the period required under our operational policy. After that period, records are deleted. We do not hold data beyond what policy requires.

If a DANA, OVO or GoPay transaction shows an error, open a dispute via live chat with your wallet reference number. We cross-check our transaction log and respond with findings.

Terms are updated when regulatory or operational conditions require it. We notify you through the platform before changes take effect — check the notification banner when you log in.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.